Questions? Look here.

Can’t find the answer to your question? You can always contact us at +385 42 332 555 or send a message on mail [email protected] 

Table of contents

DESIGN

QUANTITY

SHIPPING

PAYMENT & PRICES

RETURNS

You can send us your own design in three formats: JPEG, PDF or TIFF. For more information read our guide on how to prepare a file for upload. 

No, you can use any color that you like, but to make sure that colors will look like you intended, you should read next question ”How should I prepare my design for upload”.

Since computer screens produce colors differently than printers, correctly preparing your file is mandatory for getting good results. So, before sending us your file for digital print on flags and other products you should make a few tweaks to your favorite image editor. For start, there are three types of image files that you can up: JPG, PDF and TIFF.

In order to get your artwork or photographs printed on flags and products, you should always check if the image is of high enough quality. Image resolution is pixel count expressed as vertical number of pixels times horizontal number of pixels. For example 1920×1080 is a common resolution for computer screens.

When printing an image, the above mentioned resolution is not enough to know if the picture will look crisp or blurry because it depends on the size of the print. Where it comes to printers, they use a different expression of resolution – DPI or dots (pixels) per inch. We print in 150 dpi resolution which means that in one inch (2,54 cm) of fabric printer reproduces 150 dots, which are on display seen as pixels. For example if you have an image with resolution of 2000px x 2000px at 150 dpi, the maximum size of print on fabric could be 34cm x 34cm. If you want to print a photograph for example on 1m x 1m at 150 dpi, the resolution of your photo should be 5906px x 5906px which is approximately 35 megapixels. You can calculate the size of the print in inches if you divide your resolution in pixels with the number of dpi (150 in this case) or you can just use one of many online calculators that would do that for you. If you want to upload an illustration or picture and repeat it to get a pattern, you can upload it in 150dpi and then reduce its size in the customizer until you are satisfied with the result. To get good results when you’re ordering a custom print, always check the resolution of your image file.

That would be an acceptable resolution if you want to print one photograph of that size over 1,5 m by 1,5 m fabric. If you don’t want to print photographs but repeated patterns, the size in pixels could be significantly smaller. For example if you want your illustration to be printed in 10cm x 10 cm square repeated across 1,5m by 1,5m fabric, size of initial illustration could be as small as 600×600 and would still keep spatial resolution of 150 dots per inch.

Vector type files produce images in a different way. While raster images produce pictures with millions of tiny dots with different colors, vector images are produced by defining coordinates that are then connected with lines or curves. When magnified, vector images do not lose their resolution. Vectors are commonly used for illustrations, logos and text to be easily applied across different sizes of printed material. Vector images can be produced in Adobe Illustrator and Inkscape among others.

JPEG or JPG is the most common raster image file type and is usually used for photographs. Because of its popularity there are a lot of free-to-use, beautiful images in JPG that can be found online. Although most common, not only photographs are stored as JPGs. Scans, digital paintings or even vectors can be saved as JPG.

However, since JPEGs are raster image types, they lose quality and become pixelated if printed on fabric that is larger than their native resolution. To get your images on flags and products as beautiful and crisp as they appear on your screen, the size of the uploaded image should never be smaller than 150 dpi. It shouldn’t be too large either so keep it under 40 mb. To check if your picture is big enough for the size of your custom product read question: What is DPI and why is it important?

PDF is file type whose purpose is to keep data the same across devices, programs and operating systems. It can contain both raster and vector images so it is good for uploading files for print. Since images never natively appear in PDF format, you should manually convert it (save it) as PDF in your favorite image editing software. As well as with JPGs, before uploading raster images in PDF you should check that resolution of the file is at least 150 dpi but not larger than 40 mb.

TIFF or TIF is a print-ready image format. All images that you upload will eventually be converted to TIFF before printing. Benefit of saving as and uploading TIFF files is that you’ll see the most accurate representation of what your design will look like on product. When saving your artwork as TIFF:

Resolution should be at least 150dpi,

Saved in sRGB color format,

with LZW compression and anti-aliasing should be set to “art optimized”.

Don’t forget to keep it under 40Mb for upload.

If you don’t know if your images are 150dpi you can read question: What is DPI and why should I care? and find out.

We offer bulk discounts! For larger orders we would prefer that you contact us directly on our mail [email protected]

We offer custom – printed flags and products by quantity, starting with 1 piece.

It is advisable to order a test swatch before you order large quantities of the same design to be sure that you like how colors look printed.

Your custom designed product will normally be ready for dispatch in up to 5 to 7 days after placing an order. Arrival times depend on your location and the chosen shipping option. If you are in a hurry or would like to pick up your order personally, you can contact us and we’ll be glad to help. You can read more about shipping costs and transit time that apply to each country that we ship our products on Shipping & Delivery page. 

GLS

The cost of shipping depends on the size and weight of your order and will be calculated automatically when you select your shipping address.

Currently we only ship to Europe. If you are a business interested in a bulk order, you can contact us directly, no matter the location.

We accept payments from debit (Maestro) and credit cards (Mastercard, American Express and Visa) as well as Paypal. If you are a business and want to order a large amount of products contact us on our mail [email protected].

We use 3-D secure standard for all credit and debit card payments.

The 3-D secure is a service which verifies the identity of a cardholder and makes sure that your online purchases are secure. When paying with the Credit/Debit card 3-D secure requires you to confirm the transaction with a token, m-token or one-time password. Specific method of the confirmation is determined by issuer of your credit or debit card (your bank).

CVV or Card Verification Value is a three-digit number found on the back of your card.

Since we print on demand and direct to garment, we can’t accept returns. To make sure you’ll be satisfied with the colors and resolution of your designs on products, we have prepared a detailed guide on how to prepare your file for print. In addition, every custom-printed product must pass a thorough quality check to guarantee that everything went well on our side. If you have any questions regarding your product, we encourage you to contact us.

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