Terms & Conditions
Welcome to www.grafko-caspar.hr (“Web Site”). Please read these Terms and Conditions of Use (“Terms”) carefully before using our Web Site and the Services.
Acceptance of terms
This website and its services are owned and operated by Grafko-Caspar d.o.o., hereafter referred to as “we”, “us”, “Grafko-Caspar” or “Grafko”, with place of business in Optujska ulica 82, 42000 Varazdin, Croatia.
By accessing the Grafko website and using the services of Grafko, either as an unregistered or a registered user, you accept and agree to be bound by the terms of this agreement. In addition, when using the services of Grafko, you shall be subject to any posted guidelines or rules applicable to services of Grafko. Any use of or participation in this service will be considered as acceptance of this agreement. If you do not agree to abide by the above, please do not use this service. These terms are applicable to your use of the site regardless of how you access the site.
Terms and conditions of use can be modified or changed at any time. You should understand and accept these terms in order to use the services of Grafko. If you continue to use the services after the modification or change of any part of these “terms and conditions”, you automatically accept the new “terms and conditions”. If you do not agree with any part of “terms and conditions” you should stop using the services of Grafko immediately. If you have any questions, please contact us at [email protected].
By registering on the Grafko website using your username and e-mail you are creating an account. The required age for registration at the Grafko is 18 years. In order to protect your privacy, we will not specifically ask for information about your age at any time. By registering an account at the Grafko website you acknowledge that you are 18 years of age or older. You are responsible for maintaining the confidentiality of the password used for your account on the Grafko website, as well as all activities that occur under your account. You agree to notify us if you suspect any unauthorized use of your account and password.
Copyright and ownership
Except for User Content, all of the content featured or displayed on the Web Site, including without limitation text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Grafko-Caspar d.o.o., its licensors, vendors, agents and/or its Content providers. All elements of the Web Site, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services and the Web Site may only be used for the intended purpose for which such Web Site and Services are being made available. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Web Site. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Web Site.
Grafko – Caspar
All rights related to all designs provided by Grafko are reserved. You can use our designs for private and commercial purposes only when they are provided by Grafko and printed on fabric or products by Grafko. Any use of our designs, both private and commercial, in their digital form is prohibited. We reserve the exclusive right to produce products that contain our designs, as well as to use the visual identity, the name and the logo.
By uploading any files to our website, you acknowledge and agree that you own all rights on all content that is included in the uploaded file. When uploading files, you agree that the uploaded files do not violate any law. We will not claim, use or reproduce any design that is uploaded to our website, apart from reproducing exclusively what has been ordered. We will not share any uploaded designs online, unless we get permission from its uploader.
You agree to defend, indemnify and hold Grafko and Grafko officers, directors, employees and other representatives harmless from all judgments, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on your use of the website, your connection to the site or your violation of these terms and conditions.
Termination of account
We may terminate your access to the website, without a cause or notice, which may result in forfeiture and destruction of all information associated with your account. You can delete your account as well as any data that you have entrusted us with, in your account settings.
Prices and payments
All prices on the Grafko website are expressed in Euro (€). All prices include taxes. We reserve all rights to change the prices or products at any time without previous notice.
We allow following types of payments:
a. Pro forma invoice
We will send you an invoice by email, using the address that you have registered when creating an account or have otherwise stated when ordering. After we receive confirmation of payment, we proceed to sending ordered products to the stated address.
b. Credit and debit cards
We accept the following credit and debit cards: MasterCard, MasterCard Electronic, VISA, VISA Electron, American Express, Maestro and Diners. Products will be produced and shipped after we receive confirmation of payment.
Shipping and delivery
You shall be responsible for payment of all shipping, insurance, customs charges and other transportation costs for shipment of products you ordered via the website, unless otherwise stated on the website. As soon as we send the ordered product by courier or postal service, we are no longer responsible for it. We are not responsible for any possible damages on the product occurred during the transport or after the product has been delivered.
Your happiness is extremely important to us, so we put huge efforts to produce high quality products. In case of an error occurred during the production, we are always willing to replace or refund your order. If you claim that you have received a faulty product, please contact us on [email protected] within 14 days of receiving your product. Quote your order number, provide a photo of the fault, along with a clear description of the problem. If an error cannot be verified over email, the item may be required to be returned to us for inspection. If you wish to return an order for some other reason, unfortunately we cannot accept it. All of our products are custom printed, therefore impossible to re-stock or re-sell. As per EU law, the goods cannot be returned because they were made according to your specifications or were personalised by you.
Disclaimer of warranties
You understand and agree that your use of the Grafko website is at your own risk. This website and the information, services, products, and materials available on it are provided on an “as is” and “as available” basis. We do not make any warranty that the website, its content or our products, including fabrics, will meet your requirements. We do not make any warranty that our service will be available, uninterrupted and error free. We do not make any warranty that the quality of any products, services, information, or other material you purchased or obtained through the website will meet your expectations.
You understand and agree that under no circumstances shall Grafko or its representatives be liable for any direct, indirect, incidental, special, consequential or exemplary damages arising out of or in connection with the website or any products ordered through the website. In the event that you object to any of these terms or are dissatisfied with your use of the website, your only recourse is to immediately discontinue your use of the website. In the event that any products obtained through the website are defective, your remedy shall be to return the defective products. Grafko obligation will be to inspect the returned products of any possible defects made during production. In case that defects are recognized as an error of Grafko, we shall reproduce the product and send it to you at no charge.
If any provision of this agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, the provision shall be deemed omitted to the extent that it is invalid, illegal, or unenforceable. In such a case the remainder of the “terms and conditions” shall be construed in a manner to give greatest effect to the original intentions.